FREQUENTLY ASKED QUESTIONS
Q. Is this site secure?
A. Absolutely! Transmission of your credit card details over the Internet uses 128 bit encryption techniques. This is same technique that banks use.
Q. What kind of people will I meet?
A. Our guests tend to be single professionals. Speed dating is still a relatively new concept, so our guests are the early adopters that try out new things before the rest of society.
FastLife is the only speed dating service that tailors the guests list - other services operate a first come first served format - we consider age and age group preference, and for members that complete their profile we are also able to consider a member's interests, background and lifestyle.
Q. Will I meet new people at each event?
A. While we can't guarantee that ALL participants will be new, our system will not allow you to be included in a speed dating event where there are more than two people whom you have previously met.
Please note: the system makes this check at the point when you attempt to accept an invitation. If there are two people that you have met at a previous FastLife event that have already booked into the event in question, our system will tell you the two people’s first names and initials and the date you met them, if you're happy to meet those people again you may accept the invitation. If there are more than 2 people that you have met before, the system will not allow you to accept the invitation. Further, if your acceptance would push someone else who has already accepted over the two person maximum, the system will not allow you to accept the invitation. We apologise for any inconvenience that this may cause.
Q. When are the events held?
A. Our guests have busy social lives on the weekend, so most FastLife events are held on weeknights. Our research shows that these are the least busy nights of the week for singles.
Q. What time do the events begin and end?
A. Most of our speed dating events begin at either 7:00 or 7:30 p.m. with the speed dating starting promptly 15 minutes later. There is a 15 minute break half way through the event.
Q. Can I sign up with a friend?
A. Yes. You can register with up to 3 buddies. To register for a speed date, simply follow the step-by-step instructions. You and your buddies will be invited to the same speed dating event, so please make sure you're around the same age and have similar age group preferences.
Q. Are there always equal numbers of men and women at these events?
A. We go to great lengths to ensure that we have an equal number of men and women at each of our speed dating events. We ensure that we have the required number of people confirmed and we send out several email and SMS reminders. We also ask people to let us know if they can no longer make it as we can usually fill a space, even at the last minute. Nevertheless, not everyone lets us know if they can no longer make it, so from time to time there will be unequal numbers, despite our best efforts.
Q. Do I need to pay upfront?
A. Not necessarily. You have 2 options. If you pay upfront you will be prioritized. This means that we will send you an invitation to the first possible suitable event. If you've heard about hugely popular events and you want to attend an event as soon as possible then you should pay upfront.
We do recognise that some people are reluctant to pay for a speed dating event without knowing the date of that event. If you do not pay upfront we will send you an invitation if there are spaces left after people that have paid in advance have booked in. You would be required to pay the full amount if you decide to accept that invitation.
Q. What age groups do you cater for?
A. This varies from city to city. We only cater to age groups where there is sufficient demand. In the larger cities we cater for people aged 20 - 65, in the smaller cities we typically cater for people aged 23 - 45. (Please note that these are guidelines only and actual age ranges vary by city and over time). You may still register if you are not in these age groups, however you will not be able to pay up front.
Q. What's the dress code?
Q. How soon after registering will I be sent my invitation?
A. We wait until enough compatible people have registered before creating a party. Once a suitable party has been created we will email you an invitation - usually within 2 weeks of registering. If you are not able to make it on the day indicated, don't worry, just let us know and you will automatically be invited to the next suitable event.
Certain types of registrations may take longer than others, in particular, if you're a woman over 40 and you have selected 'younger' as your age group preference it can take some time to create an event that will be suitable for you. This is due to the fact that we need to wait for sufficient men that want to meet older women to register.
Q. I have registered and paid but have not received an invitation, why not?
A. There are 3 possibilities here.
- Firstly, if you've submitted a Hotmail or Yahoo email address it could be that invitations from Fast Life are being diverted to your junk mail folders. Click here to find out how to add Fast Life to your address book.
- Secondly, if you're using a Hotmail or Yahoo email address it could be that your inbox is full. If your inbox is full incoming mail cannot be delivered. If we attempt to deliver an email and it fails 3 times in a row your membership will be de-activated. Please contact us and we will re-activate your membership.
- Thirdly, sometimes it takes a little longer than 2 weeks to send an invitation to paid members. Around 50% of guests are sent an invitation within 1 week, and 95% of guests are sent an invitation within 2 weeks, however 5% may have to wait a week or so longer. This is because we wait for the right number of people to register before sending invitations. The 2 week period is only a guideline.
Q. How soon after the event will I receive my matches?
A. Matches are emailed to participants within 48 hours.
Usually they will be sent before midday the day after the event, however if there is some following up needed it can take a little longer.
Q. How will my matches contact me?
A. We'll provide your matches with the email address or phone number you gave us for matches when you registered. You can select how you would like to be contacted.
Q. Who calls Who?
A. We encourage both parties to call or email each other. Remember, you already know the other person is interested in meeting you!
Q. What's the average match rate for an evening?
A. While each evening is unique and match rates vary, our average evening produces a match rate of 90.1%! Most people average around 3 matches per event.
Q. What if I need to cancel?
A. Please visit our Refunds & Disclaimer page for our cancellation policy.
Q. Does FastLife cater for gays and lesbians?
A. Absolutely! When you register, you are asked your sex and the sex of the people you would like to meet. You will then be invited to an event that caters for your particular sexual orientation. Same sex events are facilitated slightly differently from straight events, our experienced hosts determining who will remain seated and who will move from table to table.
Q. Will you run special FastLife sessions for private groups?
A. Yes! FastLife will be happy to come to the location of your choice and run a speed dating party just for your members. Just send an email to firstname.lastname@example.org with some information about your group and we'll take it from there.
Q. Why do some of your events have different age ranges for men and women?
A. A statistical analysis of our members' age preferences indicates that most women prefer to meet men who are a few years older than themselves, and most men want to meet women who are younger than themselves. Staggered age ranges increase the chances that our participants will meet someone they want to see again. This also means that more people sign up for the events which increases the chances for everyone of making a connection.
Q. What if I have a credit card, but don’t want to pay online?
A. If you prefer not to pay online you may choose to make a payment by telephone. Contact our friendly customer service team at email@example.com with your phone number and we would be happy to contact you. Remember you still need to complete the registration form to become a FastLife member.
Q. How do I become a priority member?
A. Priority members are sent invitations first. These are members who have registered and provided advance payment. This payment covers the first event and they will receive priority invitations via email to the very first event that matches their preferences. Upon receiving their invitation, they can either accept or decline a space.
Becoming a priority member is a good idea for a number of reasons:
1. If you’re registering with a limited time offer, you need to register with payment within the deadline to benefit from the offer. Once the offer has expired the price will return to the regular price.
2. If you've heard about hugely popular events and you want to attend an event as soon as possible then you should pay upfront.
Q. What if I still have more questions?
A. If more questions are still swirling around in your head, you can email us at firstname.lastname@example.org or you can just take a deep breath, relax, go ahead and register for a speed dating party and then leave the rest to us!